FAQ

1. What is Medicash Card?

NIBL MediCash card is Nepal’s first VISA healthcare prepaid card in association with Nepal Investment Bank and E-Meditek Global. The card offers host of benefits both medical and non medical to Nepalese traveling to India.

1. Is NIBL MediCash Card Insurance?

NIBL MediCash card is not insurance butassist in providing quality medical facility in India along with medical and nonmedical concierge services to Nepalese traveling to India..

1. How can I apply for it?

You can apply for the card by visiting any of the NIBL branch orby visiting online through websitewww.niblmedicash.com.

4. What is the USP of this Card?

NIBL MediCash Card is Nepal’s First Healthcare VISA Prepaid Card offering Quality healthcare treatment at discounted price. This card empowers cardholders’ host of medical & Wellness benefits in India and Nepal along with personalized assistance at the time of hospitalization and on other emergency.

  • Dedicated Relationship Manager.
  • Access to pre-negotiated tariffs at all network hospitals in India & Nepal.
  • Access to Hospital Tariff compare portal along with Hospital Rating.
  • Complete assistance at the time of Hospitalization anywhere in India.
  • Gate Keeper: Scrutiny of the treatment documents by qualified doctors of the treatment offered ensuring customer is not overcharged.
  • Access to Medical Concierge Service Including Ambulance service, Emergency Evacuation Service, support with one unit blood in emergency*, Doctor Second opinion service and host of other benefits
  • Access to Non-Medical Concierge services Including Hotel booking, Travel booking, courier, home delivery of cakes and flower and host of other benefits.

 

5. How is this card better than the ones prevailing in the market?

NIBL Medicash card is first of its kind concept and product in Nepal, This is a novel concept offering discounts to Nepalese customers traveling to India and also you can remit payment by using your NIBL Medicash card. The card comes with the VISA advantage hence payment can be made using our card at e-POS terminals. The card provides card holder an advantage to claim discount within the territory of India.

6. This is a prepaid card, so how do I fund or recharge this card?

The card can be funded at any of our NIBL branch via cash payment.

7. How do I inform my hospitalization or India travel details?

Customer can visit any of the local NIBL branch and submit the intimation form or visit NIBL MEDICASH website(www.niblmedicash.com) and submitthe online intimation form. Our customer care representative will contact within 24 hours for assistance and provide contact detail of relationship executive who will assist you during your visit .

8. Can my NIBL Medicash card be used by my family members?

NIBL Medicashcard is a personalized card and can be used only by the card holder however he or she can apply for the additional cards to enjoy the benefits.

9. What documents do I need to submit for issuance of card?

To apply for NIBL Medicash card you need to comply with the current KYC norms of the Bank.

10. How much time does it take for the card to get issued and activated after I apply?

The Card issuance will take around 2-4 working days however for all emergency purpose the card can be issued instantly subject to providing the requisite documents.

11. Whom should I contact for assistance?

You can contact our below mentioned NIBL Medicash helpline numbers for any assistance and also you can write to customercare@niblmedicash.com

  • (While calling from Nepal): +0091- 124-4149717
  • (While calling from India): 1800-103-4585 (Toll free Number)